Refund Policy

Effective Date: January 1, 2025

At Premium Pets Supply, we are committed to providing high-quality products and services to our customers. If you are not completely satisfied with your purchase, we offer a hassle-free refund policy to ensure your peace of mind.

How to Request a Refund

To request a refund, please follow these steps:

Send an email to [Insert Email Address] with the following information:

• Your order number
• The product(s) you wish to return
• The reason for the return (optional but helpful)

Refund Process

1. Acknowledgment: Once we receive your refund request, we will send you a confirmation email acknowledging receipt.
2. Review: Our team will review your request and verify the purchase details.
3. Approval: If your request meets the refund criteria, we will process your refund.
4. Processing Time: Refunds will be issued to your original payment method within 7-10 business days after approval.
5. Notification: You will receive an email notification once the refund is processed.

Conditions for Refunds

• Refund requests must be made within 90 days of the purchase date.
• Products must be returned in their original condition, unless they were damaged or defective.
• Digital products (e.g., eBooks or online courses) are eligible for refunds only if they have not been downloaded or accessed.

Non-Refundable Items

The following items are not eligible for refunds:

• Gift cards
• Certain health and personal care items (e.g., opened grooming products)

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at [Insert Email Address] with photos of the issue. We will prioritize resolving the problem by offering a replacement or refund.

Contact Us

If you have any questions or need assistance with your refund, please reach out to us at:

• Email: [Insert Email Address]

We value your trust and are dedicated to ensuring your satisfaction with every purchase.

Thank you for choosing Premium Pets Supply!